Privacy Policy
Our company considers the protection of customers’ personal information as a top priority.
TROPICAL RESORT LIFESTYLE SDN BHD
Company Registration No.: 327938X
TROPICAL RESORT LIFESTYLE (MM2H) SDN BHD
Company Registration No.: 814292P
(hereinafter referred to as “the Company”)
We are committed to protecting confidential information of individuals and companies obtained in the course of our business. Personal information refers to important information that can identify and be associated with you.
This Privacy Policy explains how we handle personal information collected through this website or by other means, including our application forms, online application forms, questionnaires completed by customers, advertisements, telephone calls, emails and other forms of communication with us, as well as through agents, bankers, lawyers, developers or other third parties involved in your transactions with us.
This policy defines the personal information we collect based on our relationship with you (MM2H customers, study abroad support customers, insurance customers, prospective customers, and others related to our business).
Personal Information Collected About You
- General identification and contact information: name, address, email, contact details, health-related information
- Personal information collected from you will be used for MM2H visa services, insurance services, investment advice on financial products, and study abroad support services, both now and in the future
- Customer feedback and survey information obtained through marketing
Purpose of Using Your Personal Information
- When communicating with customers as part of our business operations
- When sending important information regarding changes to our policies, services, fees, related terms and conditions, and other administrative information
- When providing services tailored to your preferences
- When providing visa application and consulting, investment consulting, insurance service consulting, study abroad support advice and consulting, and related services
- When conducting market research and analysis such as surveys
- When providing marketing information tailored to your preferences (including property information provided by third parties)
- When managing our business operations and infrastructure to comply with internal policies and procedures, including those related to accounting, auditing, billing and collection, IT systems, data and website hosting, records and document management
- When responding to applicable laws and regulatory bodies, legal proceedings, and requests from public and government authorities (including those outside your country of residence), such as anti-money laundering and counter-terrorism measures
- When establishing and protecting legal rights, protecting the operations of us or our group companies and real estate business partners, and protecting our rights, privacy, safety, and property
- When resolving complaints and processing data access or correction requests
Use and Disclosure of Personal Information
1Disclosure to Group Companies
We may disclose your personal information to our group companies, Cosmos Plan Sdn Bhd and Cosmos Plan Co., Ltd. (Japan). These companies will treat your personal information as confidential in accordance with this Privacy Policy and all applicable data protection laws.
2Disclosure to Partners
Other insurance agents, educational institutions, and financial product agents
3Disclosure to External Professionals
External third-party service providers such as lawyers, accountants, auditors, real estate appraisers, banks, and professional advisors
4Disclosure to Government Authorities
We may provide personal information to courts, law enforcement agencies, tax authorities, criminal investigation agencies, etc., when we deem it necessary to comply with applicable laws, respond to legal proceedings, respond to requests from public authorities, and protect our rights, privacy, safety, and property.
Protection of Personal Information
We implement reasonable and appropriate security measures to collect, use, and disclose your information while preventing unauthorized access or disclosure. We will protect the confidentiality of information provided to us to the required standards.
Requesting and Correcting Personal Information
Requests to access your personal information provided to us and/or requests to correct personal information can be sent to the following email address.
Contact
infokl@tpcl.jp* We reserve the right to charge a fee for requests to access or correct your personal information. In such cases, we will notify you before processing your request.